Refund policy

REFUND POLICY

Last updated: September 26, 2026

All sales are final
Every ZĒN piece is released in limited drops, so all sales are final. We do not offer refunds, returns, or exchanges on any order, including for sizing or change of mind. Please check the size and product details carefully before you buy.

Order cancellations
Once an order is placed, it cannot be cancelled or changed.

Damaged or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us at zenapnaloog@gmail.com within 7 days of delivery with your order number and photos of the item and packaging. We will review it and let you know how we can help.

Lost or stolen packages
We are not responsible for packages that are lost, stolen, or marked as delivered by the carrier. If this happens, please contact the carrier to open a claim. We are happy to share your tracking details to help.

Chargebacks
Please contact us before opening a dispute with your bank or card provider so we can try to sort it out with you directly.

Questions
Email us at zenapnaloog@gmail.com.